How Pros Ensure a Smooth Appliance Installation
Between inclement weather, finicky inspectors and flu season, Murphy?s Law can cause delays, rework and increased costs, making any otherwise smooth project turn sour in the eleventh hour. Failing to coordinate closely with appliance suppliers can have the same effect. Critical model-specific characteristics like dimensions, electrical specifications, support points and piping sizes are basic necessities, of course. Obviously, any unexpected variations in any of these can create more work, delays and associated costs, once the installers begin their task. This makes detailed communication with appliance suppliers critical, in order to avoid costly mistakes.
What problems can arise?
Once the client has made their selection and the design has been prepared to accommodate a particular appliance, a number of things can occur to force us to adapt the design and/or construction schedule:
1. If an appliance is out of stock or discontinued, a different model, with different specifications than what was ordered, is delivered;
2. An item arrives late;
3. An item arrives before it's needed;
4. An appliance arrives damaged.
What can be the effects?
Any glitch in your appliance order can be a minor inconvenience or a major setback, depending upon the extent of the issue and how well you planned for potential problems.
? Color/Finish ? A slightly different color or finish on a kitchen appliance can leave a client displeased ? and that displeasure will often be blamed on the contractor, rather than the supplier. Receiving a dishwasher with the drain on the opposite side from that which was originally specified is certainly recoverable, but it will still involve additional time and materials.
? Late Delivery ? If an appliance doesn?t arrive on schedule, installation will be delayed, which can also affect downstream tasks. It may also require paying installers for showing up, only to be turned away.
? Early Delivery ? When appliances arrive earlier than scheduled, it can create a number of issues. If special equipment is required to offload, you may face demurrage charges. If the appliance can?t be staged to its intended location, then additional handling will be required, presenting more possibilities for damage. If there's no secure location to store it on site, then off-site storage may be required, resulting in still more costs and handling risks.
? Damaged in Transit ? Occasionally, items suffer damage in transit, making an appliance unsuitable for installation. While such damage is normally covered by the carrier, the associated delays in repair or replacement can still affect your schedule. In extreme circumstances, this could result in delays of several weeks, while a replacement is pushed through production.
How can appliance order issues be avoided?
Contingency planning should foresee at least the most likely potential problems that may arise and outline steps to mitigate any adverse effects on the project. By identifying those potential problems, you can often take preventive measures to avoid them altogether. Here are a few ways to protect yourself against issues with your appliance orders:
? Identify and pre-order appliances as early in the project as practical
? Procure standard products from major manufacturers
? Never assume anything ? verify all specifications with your supplier beforehand
? Schedule delivery early enough to allow for correction of any issues
? Communicate closely with your supplier in order to be aware of any issues before the item arrives
By selecting and ordering early, you'll eliminate one more loose end that could possibly impact you later. Your supplier can get your order into the production schedule and most offer some sort of JIT (just in time) delivery service, so you Don't have to take delivery until you're ready. Your sub-contractors can also identify any special considerations they'll need to accommodate in plenty of time for a seamless installation.
Communication is probably the most important of all. By establishing and maintaining close communication with your supplier, you'll be able to eliminate many potential surprises that could impact your schedule or budget. The sooner you learn about any forthcoming changes, the better off you'll be.
How do you partner with your appliance supplier?
Most major appliance suppliers will welcome the opportunity to ensure your procurement goes smoothly. After all, as a contractor, you're more likely to be a return customer if you and your client experience a snag-free process. So the first step is to identify the suppliers that can provide you with the appliance you need. Next, get them on the phone ? talk to them about your project. you're building a relationship that can have a direct impact on your bottom line, so it's well worth taking time to get answers to some ?what if? questions. And the answers to those questions should help you decide if you're talking to the right company.
Evasive answers or a need to ?ask someone and get back to you? should be a red flag ? these folks obviously Don't have a clear policy already in place. If you Don't want to have to argue every issue that arises, stick with suppliers that have already thought of most scenarios and established a fair policy and procedure for working with their customers.
We've found that Sears Commercial is one such supplier. They?ve made catering to the unique needs of contractors their specialty, with an extensive team of specialists in logistics and supply chain management. Many of their salespeople specialize in collaborating with their customers on design issues, as well.
With Sears Commercial, you can pre-order as far in advance as you like, but the actual production order isn?t ordered until necessary to meet the target date. That ensures you'll receive a product that meets the latest federal Energy Star regulations and reflects the latest product enhancements.
When ready, the appliance will normally be shipped to the service center nearest you for delivery. 85% of the US can see delivery within 24-48 hours, and installation and testing is available from many of their market areas. Unless your jobsite is in one of the few areas where they need to ship via common carrier, they'll also handle off-loading. Your Sears Commercial support contact will coordinate delivery with you, as well as installation, if applicable.
They also go to great lengths to ensure that any appliances damaged in transit are quickly repaired or replaced, in order to minimize lost time. Their service doesn?t end with your order, it continues through installation and acceptance, when the warranty kicks in.
Partnering with your supplier can allow you to build an effective contingency plan, streamlining the integration of appliances into your project and avoiding costly delays and rework. Check out Sears Commercial for your next project and see the difference it makes.
Sponsored by: Sears Commercial
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